| A | B |
|---|
| Promo Box- Website Down | CH called in because he cannot login online |
| Lost/Stolen- Unblocked Card | CH called in because she cannot use her card (six withdrawals within 24 hours) |
| Transaction-DD Request Signup | Ch called in to get her account and routing number for DD sign up |
| Transactions - Transaction Review | CH called in to verify if her credit was already posted on her new card |
| Transactions - DD Not Posted | CH called in to check the estimated date of her SSI deposit |
| Block Unresolved - Compliance | CH called in to activate her card. However, the PCH is a minor. |
| Maintenance - Reset Password/PIN | CH called because there was a block on the account (PIN Failure) |
| Block Unresolved - Fraud | CH called in if the block was already removed. EXCESSIVE_REFUND BLOCK |
| Maintenance - Non-Receipt of Card | CH received her tax refund on the account but not the card |
| Promo Box-Marketing | CH called in to check if NS offers pay day loan. |
| Activation-CIP ISSUE: Faxing Docs | Ch called in to activate the card, CH needs to fax in some documents. |
| PayPal-Transfer | ch ci to check where is the money transferred from paypal to paypal prepaid |
| Transactions-Reload Pack | CH called in to know how to reload the card using the relOad pack. |
