| A | B |
|---|
| layoff | a temporary or permanent reduction in the number of employees resulting from a change in business conditions |
| compensation | the pay and other benefits employees receive in exchange for their labor |
| wage | pay based on an hourly rate or the completion of a specified amount of work |
| salary | a fixed amount of pay made on a regular schedule such as weekly or monthly |
| outsourcing | hiring an outside firm to perform specialized tasks |
| job design | the kinds of tasks that make up a job and the way workers perform these tasks in doing their jobs |
| Cross training | a process in which employees are trained to perform more than one job in the company even though they typically perform only one |
| Quantitative research | Marketing research that answers questions that begin with “how many” or “how much” |
| Quota | a limit on either the quantity or the monetary value of a product that may be imported |
| Rapport | A feeling of sympathetic and mutual understanding |
| Real Time Inventory System | A system that uses Internet technology that connects applications, data, and users in real time |
| Remedial Action | A means of encouraging appropriate workplace behavior in order to improve employee performance |
