| A | B |
|---|
| Accountability: | Willingness to take credit and blame for actions. |
| Civil Rights Act of 1964: | Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity. |
| Conflict: | A clash between hostile or opposing elements, ideas or forces. |
| Conflict resolution: | A problem-solving strategy for settling disputes. |
| Constructive criticism: | Criticism that is presented in a way that can help you learn and grow. |
| Cross-functional team: | A group of people from different departments or areas working together. |
| Defensiveness: | Putting up an emotional guard against negative opinion. |
| Discrimination: | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. |
| Diversity: | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. |
| Etiquette: | Having good manners in your dealing with people. |
| Ethics: | The principles of conduct that govern a group or society. |
| Feedback: | A listener’s response that tells a sender that the message is understood. |
| Functional Team: | A group of people form one department or area working together. |
| Initiative: | Doing what needs to be done and doing it without being told. |
| Integrity: | Following a strict code of conduct or standard of values. |
| Interpersonal Skills: | Skills that promote relationships with other people. |
