| A | B |
| consent | must have a consent to do ANY procedure on a patient |
| first impression | formed within 20 seconds to 4 minutes based mainly on appearance |
| c with a line over | with |
| Holistic health care | whole body, physical emotional social intellectual and spiritual well being |
| Tricare | Health care for active duty members of military and their families, retired members of military |
| empathy | being able to identify with and understand another person's feelings |
| tact | ability to say or do the kindest or most fiting thing in a difficult situation |
| premium | amount paid MONTHLY to have insurance |
| organizational chart | chain of command, efficient, id's immediate supervisor |
| OSHA | federal agency protects WORKERS from job-related injury and illness |
| FDA | federal agency regulates food and drug products |