| A | B |
|---|
| Any trip assembled by an agent from scratch rather than a package. | FIT |
| A number issued by a credit card company that indicates its authorization of a credit card transaction. | approval code |
| A request for payment, usually from an airline. | debit memo |
| Reminder to an agent of an important action or message. | queue |
| The official rules, regulations, and fares of airlines. | Tariff |
| A group of agencies that work together to obtain and develop marketing tools, accounting systems, training programs, and higher commissions. | consortium |
| A person employed by a company to arrange travel for its employees. | corporate Travel Manager |
| Enhancing a sale by recommending additional products or services. | cross selling |
| Travel agency's access to special inventory from a supplier. | group space |
| An agency used by outside agents for booking travel. | Host agency |
| Better or extra commissions provided to travel agencies by their preferred suppliers. | override |
| A supplier that a travel agency recommends because it gives extra commissions or access to special inventory. | preferred supplier |
| If the inventory is sold out. | space available |
| Enhancing a sale by recommending better options than the client had in mind. | upselling |
