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2.01 Understanding Communication

AB
How to assist someone who is hearing impairedTurn off/lower volume
How to get someone's attention before speakingApproach from front and lightly touch arm
Put on a resident's glasses:with both hands
What to do if a hearing aid gets wetremove batteries STAT
When is a time a resident might not hear wellwhen tired
How do you speak to someone hearing impairedclearly, slowly, lower pitch, simple sentences
If a hearing aid is whistling:It may not be in the ear properly
Which ear does the hearing aid go in if it has a red dot?Right
Why answer the call bell immediately?Improves rapport between staff, family, resident, increases confidence in staff's ability to provide care, helps prevent falls
How should you approach someone with decreased visionKnock first
Why might a resident feel depressed?They are lonely
Why explain to residents what you are doing?So they know what to expect and decrease fears
When caring for an Alzheimer's resident, NEVER:Hit them back if they hit you
If a patient has been diagnosed with aphasia, he/she cannot:speak/talk
What kind of questions should you ask a patient who has aphasia?Yes/No
What must you manage with working with an Alzheimer's patient?Your own behavior, actions and reactions
What is the best way to approach a Alzheimer's patient?From the front
What should be done with a resident's belongings if they have low vision?Put them back where the resident had them
What should you NOT do while attempting to get a patient to do something?Ask them if they "are ready"
What is the best way to prevent falls?Answer call bell STAT
What can you observe using your sight?Rash
What can you detect using touch?Temperature of skin
Your resident has labored breathing. You report this:STAT, immediately
What can you find in the medical record?Confidential information
How can the NA contribute to the resident care plan?Attend conference
What should you never document?Your opinion
What is objective data:Data you see
What is subjective data:Information provided to you by patient (can't be seen)
Who prepares care plan:RN
VS are documented on a/angraph chart


South Central High School
Greenville, NC

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