| A | B |
|---|
| agenda | A list of what is to take place at a meeting |
| barrier | Obstacles that block communication |
| block letter | All lines are flush with the left margin except the date, closing and signature |
| closed-ended questions | Can be answered with a single word or a response of "yes" or "no" |
| communication | Process which messages exchanged between a sender and receiver |
| empathy | Understanding another person's feelings and behavior |
| etiquette | Manners, acceptable conduct |
| feedback | A way for the sender of a communication to check the understanding of the receiver |
| full block letter | A format in which all lines are flush with the left margin |
| grammar | A set of rules that determines proper word order, sentence construction, punctuation, and capitalization. |
| justified | A written format in which the text is lined up with the margins |
| leading questions | Inquiries in which all or part of the answer is included in the wording of the question. |
| learning objectives | Educational goals |
| nonverbal communication | Facial expressions, touch, physical appearance |
| open-ended question | Used to encourage patients to provide more detailed information |
| pantomime | Using body movements to convey ideas or actionss |
| paraphrasing | Receiver rewords the message in their own words |
| probing question | Inquiries that request additional information or clarification |
| quotation | Words written exactly as spoken |
| reflecting | Prompts the receiver to complete or add more detail to original message |
| salutation | Greeting |
| sympathy | Feeling sorry for or taking pity on another person |
