| A | B |
|---|
| Conflict resolution | ”A problem-solving strategy for settling disputes.” |
| accountability | ”Willingness to take credit and blame for actions” |
| Arbitration | ”turning a conflict over to a third party” |
| Benefits | ”Financial help in time of sickness |
| Conflict | ”A clash between hostile or opposing elements |
| Constructive criticism | ”Criticism that is presented in a way that can help you learn and grow |
| Criticism | ”criticizing usually unfavorably |
| Defensiveness | ”Putting up an emotional guard against negative opinion.” |
| Delegation | the act of delegating |
| Dishonesty | ”not being truthful |
| Effective listening | ”doesn’t interrupt the sender” |
| Effective team | ”listens to everyone’s opinion” |
| Ethics | ”The principles of conduct that govern a group of people” |
| Etiquette | ”Having good manners in your dealing with people.” |
| Honesty | ”Truthfulness; sincerity.” |
| Initiative | ”doing what needs to be done and doing it without being told.” |
| Integrity | ”following a strict code of conduct or standard of values.” |
| Mediation | ”To act as an intermediary; to work with opposing sides in order to resolve a conflict.” |
| Negative | ”Not constructive or helpful.” |
| Sender | ”conveying a message” |
| Team development stages | ”forming |
| Tact (tactful) | ”The ability to say and do things in a way that will not offend another person.” |
| Work Ethic | ”How a person feels about his/her job and the effort he/she puts into it.” |
| Workplace etiquette | ”manners |
| Workplace | ”a place such as office or factory where people are employed |
