| A | B |
|---|
| Food and Drug Administration | Regulates labeling and the safety of food, drugs & cosmetics throughout US |
| Consumer Product Safety Commission | Responsible for overseeing the safety of products such as toys, electronics and household furniture |
| Equal Employment Opportunity Commission | Responsible for the fair & equitable treatment of employees with regard to hiring, firing, & promotions |
| Occupational Safety and Health Administration | Sets guidelines for workplace safety and environmental concerns |
| Securities and Exchange Commission | Regulates the sale of securities (stocks & bonds) |
| Environmental Protection Agency | To protect human health & our environment; includes monitoring & reducing air/water pollution |
| Federal Trade Commission | Responsible for enforcing the principles of private enterprise and protecting consumers from unfair or deceptive business practices |
| Ethics | Guidelines for good behavior; knowing the difference between right and wrong |
| Better Business Bureau | Non-profit organization that sets up self-regulation among businesses |
| Whistle Blowing | Reporting an illegal action of one’s employer |
| Price Gouging | Pricing products unreasonably high when the need is great or when consumers do not have other choices |
| Ad Council | Nonprofit organization that helps produce public service advertising campaigns for government agencies & other qualifying groups |
| Communication | The process of exchanging messages between a sender & a receiver |
| Channels | Or Media; The avenues through which messages are delivered |
| Feedback | A receiver’s response to a message |
| Barriers | Obstacles that interfere with the understanding of a message |
| Setting | Where communication takes place; includes place, time, sights & sounds |
| Distractions | Things that compete with the message for the listener’s attention; includes noises, conversations & competing thoughts |
| Emotional Barriers | Biases against the sender’s opinions that prevent a listener from understanding |
| Jargon | Specialized vocabulary used by members of a particular group |
| Persuade | To convince that person to change an opinion in order to get him or her do what you want |
| Enumeration | Listing items in order; often used when giving directions or explaining a process |
| Generalization | Listing items in order; often used when giving directions or explaining a process |
| Negotiation | The process of working with parties in conflict to find a resolution; requires willingness to work together |
