| A | B |
|---|
| Telephone | Employees dial international extensions to speak with colleagues and external numbers to speak with customers or the staff of other businesses |
| Taking Notes | These skills assist with remembering important details and recording conversations or decisions |
| Email | The use of this enables businesses to communicate internally and externally, instatntly with very little expense once the system is established. It provides a record of conversations and can be used to prove that a message has been received and read. |
| Fax | Enables images to be transported instatly from one machine to another, or from a personal computer to a machine |
| Business Letters | Clients judge the professionalism of its external communication. It is usual for these to be printed on letterhead paper. |
| Face-to-face Communication | Enables people to relate more personally with a collegue or customer, particularly when the reason for discussion is not pleasant |
| Audio and Video Conferencing | Involves several people conversing from various locations via a link up. It greatly reduces the cost of air travel and accommodation, especially for business meetings involving long distances |
| Mobile Phones | Enables people to be contacted, no matter where they are |
| Answering Machines | Ensures that all telephone calls are answered, even when no one is personally available to take the call |
| Assertive Communication | Positive and appropriate communication in the business environment because it clearly and effectively conveys the message. The communicator thinks before speaking, is honest & considerate, listens well, seriously considers others' opinions and is helpful |
| Aggressive Communication | Communication that is detrimental to the business enviornment. The speaker enjoys feelings of power. |
| Passive Communication | Communication that is detrimental to the business enviornment. The speaker feels powerless |
