| A | B |
|---|
| sender | an individual who creates a message to convey information |
| message | information, ideas or thoughts |
| receiver | the person who receives message |
| feedback | used to determine if communication was successful |
| engagement | connection between HC professional and pt. |
| clarification | explaining |
| education | helping increase the pt's knowledge |
| sense of partnership | HC professional and pt. work together |
| active listening | consists of reflection, restatement and clarification |
| reflection | careful thought |
| restatement | rewording or summarizing |
| understanding | HC professional makes the pt. feel accepted |
