| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions |
| Authoritarian | Expecting or requiring people to obey rules or laws : not allowing personal freedom |
| Body Language | movements or positions of the body that express a person's thoughts or feelings |
| Business letter | a formal letter following the business letter template |
| Cultural Sensitivity | : being aware that cultural differences exist and have an effect on values, learning, and behavior. |
| Defeatist | a way of thinking in which a person expects to lose or fail |
| Democratic | relating to the idea that all people should be treated equally |
| Digital etiquette | or netiquette as its sometimes called, is a basic set of rules you should follow in order to make the internet better for others, and better for you. |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. |
| Ethics | The principles of conduct that govern a group or society |
| Etiquette | the rules indicating the proper and polite way to behave |
| Extinction | the process of eliminating or reducing a conditioned response by not reinforcing it |
| Fairness | treating people in a way that does not favor some over others |
| Gossip | : information about the behavior and personal lives of other people |
| Harassment | to annoy or bother (someone) in a constant or repeated way |
| Inferior | : feelings of having little or less importance or value |
| Integrity | Following a strict code of conduct or standard of values |
| Laissez-faire | operate with very little interference from authority. |
| Mature | having or showing the mental and emotional qualities of an adult |
| Memorandum | a usually brief written message or report from one person or department in a company or organization to another |
