| A | B |
|---|
| PSM | Program support manual |
| ATLAS | Tool used on every call |
| AD | Accidental damage |
| MACE | Major appliance consumer electronics |
| OEM | Original Equipment Manufacturer |
| Nebraska Furniture Mart | NFM |
| Direct marketing | DM |
| Whirlpool | WHP |
| Radio Shack | RS |
| Harbor Freight Tools | HFT |
| PDE | Post dispatch expectations |
| Survey | Must be offered on every call |
| Quality Assurance | Standard for grading calls |
| Assurant | AIZ |
| CSR | Customer service representative |
| Agent Desktop | ADT |
| Solution Finder | Troubleshooting tool |
| Service Provider | Technicians that work on appliances |
| Ts and Cs | Terms and conditions |
| Portal | System to locate your tools |
