| A | B |
|---|
| Aviation | The industry that builds and flies aircraft. |
| civil aviation | The industry that flies the public from place to place. |
| domestic service | A flight that begins and ends within the borders of the same country. |
| international service | A flight that begins in once country and ends in another. |
| scheduled service | Air transportation that operates at regularly at set, advertised times, no matter how many people are booked. |
| Occasional flights flown by charter airlines. | charter flight |
| Usually business travelers who fly on a company owned jet. | privately owned jet |
| fractional ownership | The plane has multiple owners. Like a timeshare. |
| nonstop flight | Traveler goes from point A to point B with no stops. |
| direct flight | Traveler goes from point A to point B on the same aircraft but stops at an intermediate airport in between. |
| The traveler must change planes once, twice or more to get to their destination. | connecting flight |
| segment | also called a flight of the passenger's trip. |
| one-way flight itinerary | Traveler goes from point A to B....that's it. |
| Traveler flies from point A to B, stays awhile, then flies back to point A. | roundtrip |
| Traveler flies from point A to B, stays awhile. Drives to point C and after staying awhile, flies home to point A. | open-jaw flight itinerary |
| transcon service | flight that crosses the continent |
| circle flight itinerary | Traveler has two or more extended stopovers and returns to the originating city. |
| carrier | airline |
| hub | One of the airline's key airports from which the majority of it's flights depart or arrive. |
| A hub that handles domestic flights. | domestic hub |
| A hub that handles flights to other countries. | international hub |
| minimum connecting times | the minimum amount of time needed to transfer from one flight to a connecting one. |
| narrow-body jet | jet with one aisle |
| wide-body jet | jet with two aisles |
| The way seating is arranged with the aircraft. | configuration |
| A small jet that carries less than 100 passengers. | regional jet or commuter jet |
| pitch | The distance between an airplane's seat rows. |
| load factor | Percentage of seats filled with passengers. |
| Compartment at the front of the aircraft. | First class |
| Coach class | standard class of service |
| bulkhead | The wall separating first and coach class. |
| The rows where the emergency exits are located. | exit rows |
| When airlines allow bookings to exceed the number of seats available. | overbooked or oversold |
| People with reservations who do not show up. | no-shows |
| An airline employee who works at the gate where passengers board the plane. | gate agent |
| bumped | When the passenger is not allowed to board the plane because of overbooking. |
| Term used for airlines who have been around for a long time. | legacy airlines |
| gateway | A city or airport that serves as an airlines departure/arrival point for international travel. |
| When a flight is canceled due to a problem with the aircraft. | mechanical |
| A formal agreement between two airlines to accept each others' documents and handle baggage. | interline agreement |
| commercial flight | A flight whose seats have been sold to the public. |
| When an airline used the code of another for a scheduled flight. | code-sharing |
| An overnight flight. | red-eye flight |
| A computer assisted process that uses supply and demand to adjust prices and availability. | yield management |
| Airline personnel who see to the safety, comfort and needs of passengers. | Flight Attendant |
