| A | B |
|---|
| emotion | The critical internal structure that orients us to, and engages us with, what matters in our lives: our feelings about ourselves and others. Emotion encompasses both the internal feelings of one person as well as feelings that can be experienced only in a relationship. |
| valence | An attribute of emotion that refers to whether the emotion reflects a positive or negative feeling. |
| activity | An atrribute of emotion that refers to whether the emotion implies action or passivity. |
| intensity | An attribute of emotion that refers to how strongly an emotion is felt |
| dualism | A way of thinking that constructs polar opposite categories to encompass the totality of a thing. It prompts us to think about things in an "either-or" fashion |
| emotional contagion | The process of transferring emotions from one person to another |
| emotional experience | The feeling of emotion |
| emotional communication | Talking about an emotional experience |
| communicating emotionally | Communicating such that the emotion is not the content of the message but rather a property of it. |
| emotional effects | The ways in which an emotional experience impacts communication behavior. |
| meta-emotion | Emotion felt about experiencing another emotion. |
| feeling rules | The cultural norms used to create and react to emotional expressions. |
| emoticon | An icon that can be typed on a keyboard to express emtions; used to compensate for the lack of nonverbal cues in computer-mediated communications |
| owning | Verbally taking responsibility for our own thoughts and feelings. |
| I-message | A message phrased to show we understand that our feelings belong to us and aren't caused by someone else. |
| reframe | To change something that has a negative cannotation. |
| active listening | Suspending our own responses while listening so we can concentrate on what another person is saying. |
