| A | B |
|---|
| operations | provides support services such as bookkeeping |
| departmentalization | division of bank into departments |
| customer service representatives | help you to do different banking activities |
| integrity | sticking to the strict moral code |
| teller | most common position at a bank. works the cash drawer and processes customer transactions |
| job description | formal document that tells of the job, responsibilities, work involved and education required |
| benefits | hours of employment, time off for vacation, illness, holidays, and jury duty |
| telecommuting | lets employees do work from home via computer |
| merit-based employment | selecting the person with the best qualifications for a specific position |
| job fairs | public employment events at which they can present employment opportunities, requirements, and personell benefits to a large number of people at one time |
| orientation | welcomes new employees to the bank and helps them understand the policies and how it operates |
| performance standards | the expectations for completing a jobs essential functions and tasks |
| evaluation forms | standardized form to record employee assesments |
