| A | B |
|---|
| POLICIES AND PROCEEDURES | To maintain a solid legal footing, you must establish these which will help you when you have to defend yourself in a legal proceeding. |
| FLAKCATCHERS | In regards to handeling complaints managers frequently serve as this. |
| ABSENTEEISM | This is one of the typical causes for Disciplinary Action. |
| PERSONALITY | This trait must be taken into consideration during any negotiation. |
| NEGOTIATION | This is a is a specialized skill. It allows you, if done correctly, to structure conversations so that others get what they want, and you get what you want! |
| CONTROLLED | In any negotiation, one person is in control, and one person is being... |
| ANALYTICAL | This is a personality type you yourself could be or a personality type that you may be dealing with. |
| COMPROMISE | In order to have any successful conclusions in a negotiation you must have a clear understand of what you can or will conceed... this is know as what? |
| TECHNIQUES | You must understand how to utilize different 'principles" and (this other skill) that will affect your negotiation. |
| FLINCHING | This is a visibly react to a proposal made to you during a negotiation. |
| NIBBLING | This is a useful tactic during a negotiation. |
| MANAGER | When staff or clients are unhappy about a situation or service, talking to ‘this person’ is what they want to do! |
| PERSON | You must always remember that during a negotiation you are dealing with a... |
| LEGAL | You can avoid most of these problems in the workplace if you respect employees and treat them well. |
| TIME | This is always critical in a negotiation. |
