| A | B |
|---|
| Employee Competence | The degree to which knowledge, skills and attitudes are integrated. |
| Training | Process by which a learner acquires and develops knowledge, skills and attitudes. |
| Education | Learning that contributes to total life growth. |
| Coaching | Constant reinforcement of learning, with a focus on the on-the-job application of what has been learnt. |
| Policy | A general guideline for decision-making or a statement of specific action. |
| Essential Training | Job tasks that must be mastered for the operation to survive opening day. |
| Desirable Training | Job tasks that can be covered in the first week or two on the job. |
| Expendable Training | Job tasks that are looked at after essential and desirable training are mastered. |
| Performance Objective | What the employee will be expected to do following training. |
| Evaluation | Process of determining the extent to which the training has done what it was supposed to do. |
