| A | B |
|---|
| Warm Body Syndrome | Practice of hiring the first person, who walks in the door looking for a job. |
| Orientation | Formal process of familiarizing new employees with the organization, their jobs, and their work units. |
| Open-ended Questions | Questions requiring broad-based answers. |
| Direct Questions | Questions requiring facts or yes/no answers. |
| Probing Questions | Questions asked to gain deeper understanding of facts. |
| Hypothetical Questions | "What if" questions |
| Selection Tests | Written aptitude, attitude, or psychological tests. |
| Selection | Process of choosing individuals who have relevant qualifications to fill existing or projected job openings. |
| Guest Philosophy | Guest relations techniques are emphasized and the attitude that guests are never a problem. |
| Excellence | Doing what you set out to do in the most consistent manner possible to reach the goals and results you hoped to achieve. |
