| A | B |
|---|
| Learning | The acquisition of knowledge, skills, or attitudes. |
| Reinforcement | An action that occurs in close proximity to a behavioral response which strengthen the probability of the response being repeated. |
| Positive Reinforcement | Reward for performing in the desired manner. |
| Recognition | Verbal, non-verbal, public, or private acknowledgement of work. |
| Negative Reinforcement | Negative response to learner's performance, possibly threats, punishment or the withholding of recognition. |
| Transfer of Learning | Degree to which the employee responds appropriately to similar situations which were not actually covered in training. |
| Behavior Modification | Technique that suggests that rewarded behavior will be exhibited more frequently in the future; unrewarded will decrease. |
| Intrinsic Motivation | Motivation that comes from within an individual. |
| Active Participation | Hands-on experience and involvement. |
| Follow-up | Trainer supervision extending to actual work situation. |
