| A | B |
|---|
| Informal influence | When one or more people emerge as leaders and is not part of the formal structure |
| Position influence | The ability to get others to accomplish tasks because of the position of the leader |
| Leadership | The effort to inspire and motivate individuals and groups to accomplish important goals |
| Expert influence | Arises when group members recognize that the leader has special expertise in the area |
| Influence | Enables a person to affect the actions of others |
| Formal influence | The person elected to the top position will have this type of influence because their role is part of the organization’s structure |
| Identity influence | Stems from the personal trust and respect members have for the leader |
| Reward influence | Results from the leader’s ability to give or withhold rewards |
| Ethics | The principles of conduct governing an individual or a group |
| Ethical Business Practices | Ensure the highest standards of conduct are observed in a company’s relationships with everyone who is a part of the business or affected by the business’ activities |
