| A | B |
|---|
| Customer loyalty | The customer's preference for a business; usually expressed in regular purchases from the business |
| Express warranty | warranty that is written or expressed verbally |
| Factory approved service center | Businesses that have been selected by a manufacturer or seller to repair and/or replace product covered by certain warranties |
| Full warranty | A warranty that covers the entire product |
| Guarantee | A promise made by the seller to the customer that the seller will refund the customer's purchase price if the product does not perform as expected |
| Implied warranty | An unwritten, unspoken warranty understood by the customer and the seller that the product will perform as expected |
| Warranty | A promise made by the seller to the customer that the seller will repair or replace a product that does not perform as expected |
| Magnuson Moss Warranty Act | A federal law which provides guidelines to businesses that offer warranties and guarantees with their products and protects consumers who buy those products |
| Malfunction | A failure to perform properly |
| Provision | A clause in a legal document that describes specific requirements or conditions |
| Recourse | Someone or something to which one can turn for help |
| Warrantor | A person or business that provides a warranty to others |
| Limited warranty | A warranty that does not contain the provisions of a full warrant; may cover certain repairs or specific parts |
