| A | B |
|---|
| What are limiting factors? | Factors that could stop you from solving the problem |
| The first step in the decision making process is to: | Define the Problem |
| Most important skill at lower levels | technical skills |
| The specific abilities that people use to perform their jobs | technical skills |
| Operating a word processing program, designing a brochure, training people to use a new budgeting system. | technical skills |
| Interviewing job applicants, forming partnerships with other businesses, resolving conflicts. | human skills |
| Skills managers need to understand and work well with people. | human skills |
| Decision making, planning, and organizing. | conceptual skills |
| Skills that help managers understand how different parts of a business relate to one another and to the business as a whole. | conceptual skills |
| This skill allows managers to look at a problem, break it down into manageable pieces, consider a variety of possible solutions, all before putting it back together again in a more effective and efficient manner | conceptual skills |
| This skill is what allows the manager to solve problems in a strategic and calculated fashion. | conceptual skills |
| When Kelley's workload increased without a raise in pay, Manny quickly worked to find ways to motivate Kelley to continue to work at a higher level. Manny was using which managerial skill? | human skills |
| These skills help the manager to communicate, lead, and motivate an employee to work towards a higher level of productivity. | human skills |
| Managers with good _____________ understand their role inside the manager/employee relationship and how important things, like trust, cohesion, fairness, empathy, and good will, are to the overall success of the organization. | human skills |
| These skills are critical for all managers because they work with people. | human skills |
| These interpersonal skills are what a manager will use to work with his or her employees. | human skills |
| It is Alicia's job is to update a the inventory database weekly. Alicia is a is new to the company, so she's expecting her manager, Phil, to show her how to perform this task initially, so that she can, eventually, do it on her own. In doing so, Phil is performing which managerial skill? | technical |
| Most employees expect their managers to have a technical skill set above their own so that | when needed, an employee can come to their manager to find out how to do something specific to their individual job. |
| These skills are the combination of formal education, training, and on-the-job experience. | Technical |
| This is the 'how to' skill set that allows a manager to complete his or her job. | Technical |
| The skills needed to accomplish a specific task. | Technical |
| he three skills that each manager needs are | Technical, Human, and Conceptua |
| Which skill helps a manager to communicate, lead, and motivate an employee to work towards higher level of productivity? | Human |
| At what level are human skills important? | All levels of Management |
| At what level are conceptual skills most important? | Top-level |
| The set of unique abilities a manager must possess are referred to as | Managerial skills |
| According to Henry Mintzberg, what are the three main managerial roles? | Interpersonal, informational, decisional |
| Why would an employee will follow a leader | Because he or she believes in who the manager is as a person, what the manager stands for, and for the manner in which the employee is inspired by his or her leader |
| Which tool(s) is used to measure actual performance? | Sales reports, income statemetns, employee appraisals and customer satisfaction surveys |
| The organizing function involves | determing how decisions are made, how information is distributed, determining roles and responsibilities, and assigning work. |
| Before the organizing function can be carried out there needs to be | a plan |
| Which managerial function prepares organizations for tomorrow today by assessing what an organization wants to accomplish and how it will go about achieving that goal? | planning |
| What is the purpose of planning | o work towards accomplishing an organizational goal |
| The four functions of management are | planning, organizing, leading, controlling |
| This step is used by a manager to determine how they will distribute resources and organize employees according to a plan. | organizing |
| This function is responsible for creating a detailed action plan aimed at some organizational goal | planning |
| Which of the three levels of management holds the greatest responsibility for the organization as a whole? | Top-Level Management |
| This level of management works most closely with the greater workforce to ensure individual employees are meeting their performance goals. | Low-level Management |
| Completing an employee performance appraisal. | controlling |
| Determining the types of raw materials to use in order to develop a high-quality product | planning |
| Deciding how plans can most effectively be accomplished and arranging resources to complete work | organizing |
| The effectiveness of a supervisor’s job is determined by | the quality of the work of the supervised employees, the efficient use of the company’s resources, the satisfaction of the supervisors employees |
| The type of manager who works most directly with employees on a daily basis is | a supervisor/first level manager |
| A top level manager who spends most of his or her time on management functions is | an executive |
| Decisions about the day to day operations of a specific business are the responsibility of ... | upervisors/first level manager |
| People in the first, or beginning level of management in a company are known as | supervisors |
| Analyzing information and making decisions about what needs to be done is the management action known as | planning |
| The function that is being performed when a manager is carrying out plans and helping employees work effectively is | implementing/leading |
| The process of accomplishing the goals of an organization through the effective use of people and other resources. | management |
