| A | B |
|---|
| Mary Parker Follett's recommended method of dealing with conflict | integration |
| Used four principles to emphasize the importance of coordination where leaders and workers at different levels and in different parts of the organization | Mary Parker Follett |
| This, according to Follett, was the easiest way to deal with conflict but usually not as successful in the long run. | Domination |
| According to Follett, this way of dealing with conflict is not as desirable because it means that both sides have to give up something. | Compromise |
| According to Follett, when this takes place it means that a solution has been found in which both desires have found a place, that neither side has had to sacrifice anything. | Integration |
| This method of dealing with conflict means that both parties indicated their preferences and then worked together to find an alternative that met both of their needs. | Integration |
| Follett's principle that means that managers cannot manage their part of the organization while ignoring its other parts | Coordination as the reciprocal relating of all the factors in a situation. |
| Follett's principle that says that things will work better if the people affected by organizational issues and problems meet early and directly to address them. | Coordination in the early stages. |
| Follett stated that "It is a fallacy to think that we can solve problems—in any final sense". This is illustrated in which principle? | Coordination as a continuing process. |
| Follett's view that employees often resent the command, not the thing that is being commanded. This concept is illustrated in which of the following? | the giving of orders |
| In the first stage of the Hawthorne Studies, production went up because | of the amount and quality of attention paid to the workers in the study, and the lighting was adjusted |
| In the second stage, of the Hawthorne Studies productivity dropped because | Work was done in accord with the group’s conception of a day’s work |
| The Hawthorne Studies demonstrated that | workers’ feelings and attitudes affected their work |
| The Hawthorne Studies demonstrated that | financial incentives weren’t necessarily the most important motivator for workers |
| The Hawthorne Studies demonstrated that | group norms and behavior play a critical role in behavior at work. |
| Theorist that "discovered" the importance that groups had in affecting individuals' behavior at work | Elton Mayo |
| What was studied in the first Hawthorne study? | Lighting levels and worker productivity |
| According to the Hawthorne effect, which of these describes what happens to employee productivity when they are being watched or observed closely? | Productivity increases |
| Who observed a control group of workers in the telephone wiring company. | Elton Mayo |
| What does the Hawthorne effect imply? | More attention from management leads to higher effort and productivity. |
