| A | B |
|---|
| meet customer needs | Businesses are constantly trying to find better ways to |
| consumer panel | consists of people who have bought or are likely to buy a company’s products and who offer opinions about a product or service |
| pure research | research done without a specific product in mind |
| applied research | studies existing product problems or possible design improvements for current products |
| custom manufacturer | works with a customer to develop a unique product |
| Product development | THIS includes creating new products, Changing old products, Making improvements to existing products |
| Custom | Buildings, bridges, and computer software are produced by this type of manufacturing |
| labor supply | When locating a manufacturing company you must consider THESE factors which include supply of workers,training needed and availability & cost of labor |
| human resource planning | Determining the types of jobs that are required for each part of the production process and the number of people needed for each job |
| quality management | in order for THIS to occur, the company must believe that all employees are responsible for quality, and no defects are acceptable |
| design and manage all manufacturing systems | Computer-integrated manufacturing is used to |
| assurance | The ability of employees to convey trust and confidence to customers is a measure of service quality known |
| Stored | A characteristic of services are that they are intangible, cannot be separated from the person doing them and they CAN'T be THISconsistent quality no matter who delivers it is not a gurantee with this type of product |
| availability | Trading in the stock market using the Internet is an example of service |
| intermittent processing | Using short production runs to make predetermined quantities of products |
| kaizen | TQM principle that focuses on continuous improvements by measuring repeatable processes |
| custom manufacturing | Designing and building a unique product for a specific purchaser |
| production scheduling | Identifying the steps, time to complete each step, and step sequence in a manufacturing process |
| mass production | Process of producing large numbers of identical products |
| empathy | Caring and attention a business gives to its customers |
| kansei | TQM principle that links product users to product improvements |
| tangibles | Appearance of facilities, equipment, personnel, and promotional material |
| an idea | the first step in product development is to develop THIS |
| 2 types of product research | pure and applied |
