| A | B |
|---|
| Résumé | a brief and accurate summary of educational and work experiences used when applying for a job. It is often the first impression that a prospective employee makes on an employer. It may be sent as an attachment to an email |
| Business letter | is a form of communication used to convey a formal message to one or more parties |
| Letterhead | (optional) preprinted information in the header and sometimes in the footer that usually contains the company name, address, email address, logo, and other contact information |
| Mixed punctuation | (standard) means that a colon is keyed after the salutation (Dear Mrs. May:) and a comma after the complimentary close (Sincerely,) |
| Open punctuation | means that no punctuation is used after the salutation or the complimentary close |
| Block style | all lines begin at the left margin |
| Modified block style | the date and closure are keyed starting at center point |
| Personal business letter | correspondence between an individual and another individual or a corporate entity |
| Memo | is a form of communication used within an office, business, or organization |
| Agenda | a list of items to be discussed or acted upon, prepared before meetings, events, and conferences |
| Minutes | used to describe the discussions, decisions, and actions that occurred during a business meeting |
| Itinerary | used to indicate travel arrangements. Some itineraries include minute details about each day, while others simply list departure and arrival information including airline, departure/arrival gate, dates, and times |
| Research report | a multi-page document that usually contains several sub-topics of information related to one main topic |
| Parenthetical citations | keyed immediately following a quote or referenced source in the body of a report |
| Works cited | to accompany parenthetical citations |
| Endnotes/footnotes | used to add reference and commentary information to textual content |
| Mail merge | is a feature that allows a user to create mass mailings of letters, mailing labels, and other documents and personalize the information in each |
| Macros | are tools that allow a user to program repetitive tasks into the computer’s memory so that they can be quickly accomplished with the touch of a couple of keys that the user has selected |
| Endnotes | are source references that are placed on a Notes page at the end of a document. Within the document, each reference is indicated by a superscripted number or symbol |
| Footnotes | are source references that are placed at the bottom (foot) of the same page and are indicated by a superscripted number or symbol within the document |
| Notes | list of resources and references when footnotes or endnotes are used |
| Table of contents | used to accompany a report, document, or manuscript to list the topics and subtopics in the order in which they occur |
| News/press release | issued by an organization to emphasize specific information that it considers important. It is sent to members of the media and other stakeholders for the purpose of spreading the information to the public quickly. |
