| A | B |
|---|
| clarify, clarification, clarifying | to make something easier to understand, ask questions |
| colloquialisms | regional language or terms ("bubbler") |
| compliant, compliance, complying | following prescribed care (taking your medication as ordered) |
| empathy | try to "feel" what the patient feels, imagine yourself in their shoes |
| feedback | asking repeat of information back to be sure messages were clearly received |
| HIPAA | Health Insurance Portability and Accountability Act-applies to any health information in any health care agency |
| incongruent | nonverbal cues are inconsistent with the message |
| idiom | well-known phrase meaning completely different from its literal translation "He was burning up with fever" |
| kinesics | body movements such as gestures, posture, eye movements-nonverbal communication |
| paralanguage | sounds in addition to spoken words volume, pitch, and tone of voice when speaking |
| proxemics | "spatial" relationships, physical closeness tolerated by people |
| rapport | relationship of trust and understanding |
| sympathy | feel pity and compassion for another |
| validate, validation, validating | verify that something is true |
| verify, verification, verifying | "understanding" a message correctly |
| anacusis | total loss of hearing |
| amulet | an object worn as a charm against evil |
| assimilate, assimilation | acceptance or absorbing into a broad cultural community |
| autonomy | independant, self-governing, self-determination |
| belligerence, belligerent | angry stubbornness, hostile, agressive behavior |
| bias | a preference (clothing, cultural differences, age differences) that inhibits our impartial judgement |
| cohesive | act or process of holding things together |
| culture | a collection of values, beliefs, social behaviors of a certain population |
| discriminate, discrimination | to make a clear distinction usually with negative perceptions and prejudice |
| escalate | increase |
| cultural imposition | "everyone should feel and act as we do", imposing your behavior on others |
| impedance | interruption of sound transmission to the hearing centers of the brain |
| ethnic, ethnicity | pertaining to a group joined by religion, race, nationality, or culture |
| interdependent cultures | focused on their family and their group, mutually dependent on each other |
| matriarchal (society) | oldest female makes all the decisions, strong female figure |
| patriarchal (society) | oldest male relative makes all decisions |
| presbycusis | hearing deficit associated with the elderly |
| respite | short interval of rest or relief |
| inflection | variation in tone of speech |
| subjective | perceived by the individual (pain level, amount of blood) |
