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Java Games: Flashcards, matching, concentration, and word search. |
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| Two types of communication | Verbal, nonverbal |
| Sender | Originates message |
| Message | What the sender "sends" |
| Receiver | Person getting the message |
| Feedback | The receiver gives the messenger |
| Engagement | Develop sense of partnership |
| Understanding | Allow patient to share thoughts, share anecdotes, make patient feel accepted |
| Education | Increase knowledge of patient, use appropriate language, answer questions |
| Sense of partnership | Patient/professional work together |
| Active listening | Reflection, restatement, clarification |
| Prejudices | Personal (attitudes, emotions, etc) |
| Physical barriers | developmental delays, drugs, physical challenges, sensory impairment |
| Cultural barriers | language, health beliefs, religious |
| Environmental | Activity level (noise), physical arrangement |
| Personal strategies to improve comm. | Appropriate terms, control behavior |
| Physical strategies | Speak clearly, use hering device, quiet area, visual aids |
| Cultural strategies | Intepreter, gestures, pictures, no slang |
| Diversity strategies | Eye contact, gestures |
| Environmental strategies | Quiet area, privacy |
| Oral reporting | Abnormal labs STAT, reporting to staff |
| Written reporting | Chart is legal, accurate, ament with straight line, date, initial, no white out |
| Electronic reporting | HIPAA |
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South Central High School |
| Greenville, NC |
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