| A | B |
|---|
| communication | the sharing of information, in which the receiver understands, the meaning of the message in the way the sender intended |
| feedback | a receiver's response to a sender's message |
| distraction | anything that interferes with the sender's creating and delivering a message and the receiver's getting and interpreting a message |
| distortion | how people consciously or unconsciously change messages |
| nonverbal communication | delivering messages by other ways than speaking or writing |
| flame | an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law |
| spam | unsolicited advertising that finds its way into e-mail boxes |
| emoticons | facial expressions created with keyboard signals and used to express feeling in an e-mail message |
| SMS | text messaging |
| culture | shared values, beliefs, and behaviour patters of groups of people |
| communication network | structure which information flows a business, can be form or informal |
| formal communication network | the system of official channels that carry organisationally approved messages |
| upward communications | oral and written reports from lower-level to upper level managers |
| downward communications | organisations occurs mainly by memos, e-mails, reports, and manuals |
| informal communication network | the unofficial ways that employees share information in an organisation |
| grapevine | informal transmission of information among workers |
| nominal group technique (NGT) | a group problem-solving method in which group members write down and evaluate ideas to be shared with the group |
| brainstorming | a group discussion technique used to generate as many ideas as possible for solving a problem |
| conflict | interference by one person with the achievement of another person's goals |
| undesirable conflict | when the actions of any person or group interfere with the goals of the organisation |
| avoidance strategy | strategy for resolving conflict is to take a neutral position or to agree with another person's position even though it differs from your personal belief |
| compromise strategy | everyone involved in a conflict agrees to a mutually acceptable solution |
| win/lose strategy | strategy in which no one compromises thereby resulting in one person winning and one losing |
| language differences | the difficulty for business partners to overcome foreign language barriers |
| cultural differences | difficulties with different social values and functioning within different societies |
| nonverbal differences | differences in body language and nonverbal communication |
