| A | B |
|---|
| management | the process of accomplishing the goals of an organisation through the effective use of people and other resources |
| planning | analysing information and making decisions about what needs to be done |
| organising | determining how plans can be accomplished most effectively and arranging resources to complete work |
| implementing | carrying out the plans and helping employees work effectively |
| controlling | evaluating results to determine if the company's objectives have been accomplished as planned |
| manager | completes all four management functions on a regular basis and has authority over other jobs and people |
| supervisors | typically the first level of management in a company, typically do nonmanagerial tasks as well |
| executive | top-level manager who spends almost all of his or her time on management functions |
| mid-manager | completes all of the management functions |
| subordinate | subject to the authority and control of another person |
| performance review | procedure that evaluates the work and accomplishment of an employee and provides feedback on that performance |
| work schedules | identify the tasks to be done, employees assigned to said work, and the time frame for completion |
| quality control | correction of errors and redoing work to insure the best quality of service or product |
| work coach | an experienced manager who meets regularly with a new member to provide feedback and advice |
| what-if decisions | explores the consequences of specific choices using computer software |
| business research | conducted to provide information to managers about the business |
| marketing research | used so if managers want to determine choices about their customers and product satisfaction |
| human resources | research conducted on such topics as the supply and demand of labour, employee motivation, and training technique |
| problem | a difficult situation requiring a solution |
| symptom | a sign or indication of something that appears to be the problem |
