| A | B |
|---|
| leader | a manager who earns the respect and cooperation of employees to effectively accomplish the work of the organisation |
| leadership | the ability to influence individuals and groups to cooperatively achieve organisational goals |
| human relations | how well people get along with each other when working together |
| power | the ability to control behaviour |
| position power | power specific to the place the manager holds in an organsation |
| reward power | power based on the ability to control rewards and punishments |
| position | the manager's position in the organisation |
| reward | the manager's control of rewards/punishments |
| expert | the manager's knowledge and skill |
| identity | the employee's perception of the manager |
| expert power | power given to people because of their superior knowledge about the work |
| identity power | power given to people because others identify with and want to be accepted by them |
| self-understanding | involves an awareness of your attitudes and opinions |
| team building | means getting people to believe in the goals of the company and work well together |
| close management | where managers believe that employees won't do work unless closely managed or observed |
| limited management | where managers believe employees are motivated to work on their own because they enjoy it, meaning managers aren't close up one people as much |
| flexible management | managers can work from both close and limited just depending on the situation |
| leadership style | the general way managers treat supervisors and employees |
| autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done |
| democratic leader | one who encourages workers to share in making decisions about their work and work-related problems |
| open leader | gives little or no direction to employees |
| situational leader | understands employees and job requirements and matches his or her actions and decisions to the circumstances |
| work rules | regulations created to maintain an effective working environment in a business |
