| A | B |
|---|
| implementing | guiding employee work toward achieving the company's goals |
| motivation | a set of factors that influence an individual's actions toward accomplishing a goal |
| internal motivation | comes from a person's feelings, beliefs, and attitudes |
| external motivation | comes from rewards and punishments supplied by other people |
| work team | a group of individuals who cooperate to achieve a common goal |
| process improvement | the efforts to increase the effectiveness and efficiency of specific business operations |
| physiological needs | things required to sustain life, such as food and shelter |
| security needs | involve making sure you and those you care about are safe and free from harm |
| social needs | include the need to belong, to interact with others, to have friends, and to love and be loved |
| esteem needs | the need for recognition and respect from others |
| self-actualisation needs | the need to grow emotionally and intellectually, to be creative, and to achieve your full potential |
| achievement need | takes personal responsibility for their own work, set personal goals, and wants immediate feedback on their work |
| affiliation need | people concerned about their relationships with others and work to get along well and fit in with a group |
| power need | want to influence and control others to be responsible for a group's activities |
| hygiene factors | job factors that dissatisfy when not present, but do not contribute to satisfaction when they are present |
| motivators | factors that increase job satisfaction |
| quality standard | expected consistency in production or performance |
| quantity standard | establishes the expected amount of work to be completed |
| time standards | closely related to quantity and quality standards, the amount of time it takes to complete an activity |
| cost standards | whether or not a company is reaching cost, if so how much profit is lost or made |
| revenue | sales income |
| variance | a difference between current performance and the standard |
| just-in-time (JIT) inventory controls | a method of inventory control in which the company maintains very small inventories and obtains materials just in time for use |
| credit | businesses use credit, which elongates the time required to purchase an item, yet the buyer gets the item already |
