| A | B |
|---|
| active listening | Hearing and trying to understand and remember a message |
| casual listening | Hearing and understanding a message but not trying to remember the message in the long term |
| conflict | A disagreement or quarrel |
| emphatic listening | Hearing and trying to understand the speaker's point of view, attitudes, and emotions |
| enthusiasm | Showing excitement or a lively interest |
| evaluative listening | Hearing and judging the importance or accuracy of what a speaker is saying |
| friendliness | Being supportive, helpful, or kind |
| gesture | The use of your arms and hands to express an idea or feeling |
| informative listening | Listening to obtain specific information or understand a message |
| leadership | Providing guidance and inducing others to act |
| nonverbal communication | Messages sent without or in addition to words |
| paralanguage | Nonverbal symbols, such as voice pitch, rate of speech, laughing, and sighing |
| personal space | The nearby area around a person or the area the person considers his or her territory |
| posture | The way a person stands or sits |
| reflective listening | Hearing, understanding, and restating the speaker's message |
| self-confidence | Belief in yourself and your abilities |
| sincerity | Being open and genuine or earnest |
| synergy | The interaction of people or things that creates or accomplishes more than the sum of the individual efforts or parts |
| teamwork | Two or more people acting together to achieve a goal |
| virtual team | A group whose members do not share a physical workspace but work together using communications technology, such as telephone and e-mail |
