| A | B |
|---|
| troubleshooting | problem-solving process |
| warranty | written guarantee that a product or service works correctly |
| support agreement | list of services specifically for an organization |
| useful life | estimated time period that an asset will be of use |
| most basic | when identifying a possible solution, use this first |
| define the problem | identify the actual issue and troubleshoot |
| problem solving | a systematic approach leading from an initial situation to a desired situation. |
| document the problem and solution | written documentation of a problem and the solution you reached that worked. |
| EPA | government agency responsible for disposal of electronics regulations |
| personal data | when discarding personal electronics remove this |
| identify possible solutions | third step in problem solving |
| select and implement a solution | fourth step in problem solving |
| evaluate solutions | fifth step in problem solving |
| define the problem | first step in problem solving |
| investigate and analyze the problem | second step in problem solving |
