| A | B |
|---|
| Factor that will affect how well you perform during the licensing exam and on test | test-taking skills |
| Drive to take the necessary action to achieve a goal | motivation |
| Small salon that is owned by an individual or two or more partners | independent salon |
| Salon with a national name, consistent image, and business formula used in every location | franchise salon |
| Information that is contained on a resume should be relevant to | position you are seeking |
| Bound collection of photos and documents that reflect skills and accomplishment in your field | employment portfolio |
| Technique of establishing contacts that may eventually lead to employment opportunities is | networking |
| When selecting an interview wardrobe, it is critical that the selection be | appropriate for the position |
| Prepare for questions that may be asked during an employment interview, it is important to | reflect on answers in advance |
| In the cosmetology industry or service industry, putting clients first is | required |
| Scheduling is central to the salon business: it is respectful to clients and coworkers to be | punctual |
| One of the best ways to improve your performance is to: | find a role model |
| The most reliable method of compensation for a new salon professional is | salary |
| Compensation that is paid as a direct result of total amount of service dollars generated for a salon is | commission |
| Income in addition to your regular compensation that must be tracked and reported on tax returns is | tips |
| Practice of recommending and selling additional services to clients is known as | upselling |
| Recommending professional products to clients for at-home care is known as | retailing |
| To be successful in sales, you need ambition, determination, and a | good personality |
| Recognizing the client's needs and preferences lays the foundation for | successful selling |
| Scheduling clients for their next appointment before they leave the salon is known as | rebooking |
| Skills mastered at other jobs that can be put to use in a new position | transferable skills |
| Commitment to a strong code of moral and artistic values | Integrity |
| Customers who are loyal to a particular cosmetologist | client base |
| Not paying back you loans | defaulting |
| Renting a booth or a station in a salon | chair rental |
