| A | B |
| self-esteem | how you perceive your worth or value as a person. |
| initiative | taking action and doing what needs to be done without being asked. |
| time management | budgeting your time to accomplish tasks on a certain schedule. |
| assertiveness | standing up for what you believe. |
| flexibility | able to adapt to changing circumstances. |
| equity | everyone has equal rights and opportunities. |
| negotiation | the process of working with parties in conflict to find a resolution. |
| empathy | understanding a person's situation or frame of mind. |
| teamwork | work done by a group to achieve a common goal. |
| cross-training | preparing to do many different activities. |
| consensus | decision about which all of the members of a team approve. |
| agreement | a specific commitment that each member makes to the group. |