| A | B |
|---|
| Management | business function of planning, organizing, and controlling all resources to achieve company goals. |
| vertical organization | a hierarchical, up-and-down organized structure in which the tasks and responsibilities are clearly defined. |
| top management | those that make decisions that affect the whole company. |
| middle management | employees that implement the decisions of top management. |
| supervisory-level management | supervise the employees that actually carry out the tasks determined by middle and top management. |
| horizontal management | top management shares decision making with self-managing teams of workers who set their own goals and make their own decisions. |
| empowerment | encourage team members to contribute to and take responsibility for the management process. |
| planning | involves setting goals and determining how to reach them. |
| organizing | establishing a time frame in which to achieve the goal, assign employees to the project and determine a method for approaching the work. |
| controlling | process of setting standards and evaluating performance. |
| mission statment | description of the ultimate goals of a company. |
| remedial action | a means of encouraging appropriate workplace behavior in order to improve employee performance. |
| exit interview | when an employee leaves a company this is arranged so that the employee and manager will get feedback. |
