| A | B |
|---|
| Positive Work Ethic: | Comes to work everyday on time, is willing to take directions, and is motivated to accomplish the task at hand. |
| Integrity: | Abides by workplace policies & laws & demonstrates honesty & reliability. |
| Teamwork: | Contributes to the success of the team, assists others, & requests help when needed. |
| Self-Representation: | Dressed appropriately & uses language & manners suitable for the workplace. |
| Diversity Awareness: | Works well with all customers and coworkers. |
| Conflict Resolution: | Negotiates diplomatic solutions to interpersonal & workplace issues |
| Creativity And Resourcefulness: | Contributes new ideas and works with initiative. |
| Life Long Learning: | Continually acquires new industry-related information & improves professional skills. |
| Customer Service: | Identifies & addressed the needs of all customers, providing helpful, courteous, & knowledgeable service. |
| Speaking & Listening: | Follows directions & communicates effectively with customers & fellow employees. |
| Reading & Writing: | Reads & interprets workplace documents & writes clearly. |
| Critical Thinking & Problem Solving: | Analyzes & resolves problems that arise in completing assigned task. |
| Health & Safety: | Follows safety guidelines & manages personal health. |
| Organizations, Systems, and Climates: | Identifies "big picture" issues & their role in fulfilling the mission of the workplace. |
| Job Acquisition & Advancement: | Prepares to apply for a job & to seek promotion. |
| Time, Task, & Resource Management: | Organizes & implements a productive plan of work. |
| Mathematics: | Uses mathematical reasoning to accomplish tasks. |
| Telecommunications: | Selects & uses appropriate devices, services, & applications. |
| Internet Use & Security: | Uses the Internet appropriately for work. |
| Information Technology | Uses computers, file management techniques, & programs effectively. |
| Job-Specific Technologies: | Uses technological resources to accomplish work responsibilities in a productive manner |
