| A | B |
|---|
| middle-level | Most of the operational planning in a business is the responsibility of THIS level of managers and supervisors |
| Goals | THESE objective should always be communicated to employees |
| Revised | Once standards are set in a department, they MUST be evaluated periodically and then ________________ as necessary revised |
| Procedures | THESE can be developed to describe how a policy should be implemented |
| Unity of Command | this concept requires that no employee have more than one supervisor at a time |
| Planning | benefit that managers receive from doing THIS include: guidance for making decisions, being able to determine if progress is being made, helps to communicate and coordinate activities. |
| Strategic planning | provides broad goals and direction for the entire business |
| achievable | effective goals must be |
| budget | A widely used financial planning tool |
| consistent | The benefits of having policies to guide decisions is that they will be more ______________________ |
| procedure | A list of steps to be followed for performing certain work |
| organizing | The management function responsible for arranging resources to complete work |
| Organizational Chart | benefits of an THIS are: shows to whom each employee reports, indicates lines of promotion, shows the departments in the business |
| Natural Divisions | When a new business first begins to organize activities into units, it should group activities into a few of THESE |
| Authority | THIS in an organization is delegated from top to bottom |
| line organization | All authority can be traced in a direct line from the top to the bottom in THIS type of organization |
| accountable | When an employee is responsible to another person in the organization for completing a task |
| line-and-staff organization | Managers have access to specialists for advice and assistance in THIS type of organization |
| matrix organization | most flexible organizational structure for a business |
| vision | A broad, lasting, and often inspirational view of a company’s reason for existing |
| decentralized organization | A business which is divided into smaller operating units, and managers who head the units have almost total responsibility and authority for operations. |
| self-directed work team | A team in which members together are responsible for the work assigned to the team. |
| business plan | A written document that describes the nature of the business, its goals and objectives, and how they will be achieved. |
| flattened organization | An organization with fewer levels of management than traditional structures. |
| empowerment | Authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them |
| line organization | Business structure in which all authority and responsibility can be traced in a direct line from the top executive down to the lowest employee level. |
| team organization | Business structure that divides employees into permanent work teams. |
| organizing | Determining how plans can be accomplished most effectively and arranging resources to complete work. |
| line-and-staff organization | The addition of staff specialists to a line organization. |
| unity of command | If an employee regularly receives instructions from more than one manager, there is a problem with THIS |
