| A | B |
|---|
| Step One | Make Eye Contact |
| Step Two | Be Sincere and use a pleasant voice. |
| Step Threes | Say, "I am sorry." |
| Step Four | State the reason why you are sorry. |
| Step Five | State what you can do next time |
| Step Six | Wait for the person to respond... |
| Step Seven | They may respond with - "Thanks for the apology." |
| Step One - alternative | Address him or her by their name. |
| Step Eight | They may respond with - "That's okay. I accept your apology." |
| Step Nine | They may respond with - "Thanks but I need more time." |
