| A | B |
|---|
| Did you know that we have lowered our rates? | Primary Question |
| What has caused you to be behind on your payment? | Open Question |
| What do you mean it is not your problem? | Secondary Question |
| What do you think we should do about this? | Opinion Question |
| What do you not like about this product? | Direct Question |
| You don't want us to have to close your account, do you? | Leading Question |
| If you were me, what would you change? | Indirect Question |
| Tell me when you first noticed the problem and what brought your attention to it. | Factual Question |
| Will you do that now? | Closed Question |
| What if I could get you a lower payment? | Hypothetical Question |
