| A | B |
|---|
| #1 | Accent is #. Accent tries as hard as possible to be #1 and to the best possible job to carry out the mission. |
| Accent | The Company's name |
| Allen Fredrickson | Founder of Accent |
| Bills | People owe bills when they go to the doctor |
| Client | Clients are people associates work with on the phone |
| Collections | Associates are trying to collect money |
| Company | Your parent works for the company named Accent |
| Computer | Your parent uses the computer to get information |
| Customer | Customers are the people who come to your parent and need help to get their money back |
| Dollars | Your parent deals with dollars and money all of the time, trying to get money back for the customer |
| Doug Wilwerding | President of the big company |
| Fun | Your parent has fun at work |
| Friends | Everyone has friends at work |
| Help | Your parent helps people |
| Hospital | Your parent talks to people at hospitals |
| Insurance | Insurance helps people when they have to go to the hospital to pay the bill. |
| Leaders | Leaders are people who work really hard and help other people. There are many leaders at Accent. |
| Listen | Your parent listens on the phone to people and to other people in the office when they need help. |
| Michael J. Abraham | This man was a good employee of this company. He worked very hard and wanted to do his best. There is an award named after him. |
| Mike Masching | President of Accent |
| Mission | A mission statement is the goal of the company. The mission of Accent is to help clients recover money. |
| Money | Your parent helps get money back. |
| Patient | You are a patient when you go to the hospital. |
| Pay | People must pay money back when they are given too much by accident. |
| Payment | When people pay things they make payments.- |
| Pig | Accent's mascot |
| Professional | Being professional means that you do your job the best you can, treat others with respect and follow the values. |
| Quality | The result of doing the best possible work. |
| Reward | What you get when you work really hard. |
| Service | What you do when you do a job. |
| Team Work | Working together |
| Telephone | Your parent works a lot on the phone |
| Values | What is important |
| Vision | What the Company wants in the future. |
