| A | B |
| Management Development | A self-directed process aimed at developing managerial knowledge, skills and attitudes. |
| Competency Model | A list of specific competencies that the manager must master and demonstrate. |
| In-house Training | Organized training activities within the organization. |
| Task Force | Cross-departmental group to address organizational problems. |
| Assessment Center | Technique for identifying an individual's potential, training and development needs. |
| Contract Learning | Management trainees identify the master performers and seek assistance in learning specific job duties. |
| Career Development | Providing counseling and information services as part of self-directed learning. |
| Job Rotation | Shifting managers to other tasks to learn from experience. |
| Training Center | Centralized training facilities that are part of the corporate structure and away from the manager's day-to-day operation. |
| Contractor | Master performer who has agreed to a learning relationship, accepting responsibility for helping the trainee. |