| A | B |
|---|
| Clarifying | Asking the other person(s) to provide more information, to elaborate on their statement or answer specific questions you might have. |
| Paraphrasing | Repeating the other person's message in their words or your own words, to affirm. |
| Summarizing | Reviewing and pulling together such problem-solving techniques such as mutual agreements, differences - factual as well as emotional - action, time frames and follow-ups. |
| Reflecting Feelings | Acknowledging or underlying feelings that are attached to the other person's communication. |
| Active Listening | A communication technique that requires the listener to understand, interpret, and evaluate what they hear. |
| Evaluation | Asking questions regarding to what you have heard. |
| Interpretation | Confirming your understanding of what you have heard. |
| Respond | Respond Letting the person know that they have been heard, including the use of non-verbal techniques showing your interest, such as nodding your head. |
| Focus | A central point, like attraction, attention, or activity |
| Interacting | Acting upon or with another person, often in a conversational way, to obtain data or commands and to give immediate results or updated information. |
| Idiom | A word or phrase that is not to be taken literally. |
