| A | B |
| ethics | Set of PRINCIPLES relating to what is MORALLY RIGHT or WRONG |
| dependability | prompt, complete tasks on time, avoid being absent |
| team player | work well with OTHERS |
| competence | QUALIFIED, CAPABLE |
| empathy | IDENTIFY and UNDERSTAND another persons feelings |
| honesty | Truthfulness, Integrity, admit mistakes |
| enthusiasm | ENJOY your work POSITIVE attitude |
| patience | Tolerant, Understanding, control temper |
| responsibility | ACCOUNTABLE for your actions |
| tact | abilty to say or do kindest most FITTING thing in difficult situation, telling someone they have cancer |
| communication | exchange of information, thoughts, ideas, and feelings |
| self motiviation | being able to begin or follow through with a task, and see thangs that need to be done |
| Things you should NOT WEAR | wear perfume or aftershave, have long fingernails, , hoop or dangling earrings , wear heels |
| Things you should NOT DO | erase errors or cover them with correction fluid, discuss patients or their care |
| Subjective observation | something that can not be seen or measured, something the patient says, like my head hurts |
| Objective observation | something that can be seen or measured, temperature, pulse |
| first impression | most people form an opinion based mainly on appearance |
| nonverbal communication | messages communicated without speaking, frown, crossed arms, can sometimes contradict what a person says |