| A | B |
| Closed Shop | A business where the employer agrees to ONLY hire union members |
| Union Shop | A business where workers DO NOT need to belong to the Union to be hired, but must join soon after. |
| Modified Union Shop | Workers DO NOT have to belong to a Union to be hired, nor forced to join a union. |
| Agency Shop | A business that DOES NOT force labor to join a union, but does require the payment of dues to help with collective bargaining costs. |
| Grievance Procedures | a provision in a contract as to a process to deal with future conflicts |
| Mediation | Bringing in a neutral third person to settle a dispute |
| Arbitration | when both sides of an issue place issue in front of third party and agree that third party decision is final. |
| Fact-Finding | When a neutral third party collects facts about dispute and presents non-binding recomendations |
| Injunction | a court order not to act; may force union not to strike. |
| Seizure | a government led temporary takeover of operations |