| A | B |
|---|
| top management | Managers who make decisions that affect the whole company. |
| middle management | Managers who implement the decisions of top management. |
| supervisory level management | Managers who supervise the activities of employees who carry out the tasks determined by middle and top management. |
| horizontal organization | A structure where top management shares decision making with self-managing teams of workers who set their own goals and make their own decisions. |
| empowerment | Encouragement of team members to contribute and take responsibility for the management process. |
| planning | The process of setting goals and determining how to reach them. |
| organizing | Establishment of a time frame in which to achieve a goal, assigning employees to the project, and determining a method for approaching the work. |
| controlling | The process of setting standards and evaluating performance. |
| mission statement | A brief paragraph or two that describes the ultimate goals of a company. |
| remedial action | Using preventive discipline or corrective discipline to encourage appropriate workplace behavior. |
| exit interview | An interview arranged by the human resources department when an employee leaves a company. |
| management | getting work done through the effort of others. |
| vertical organization | a chain of command that where tasks and responsibilities of each level of organization are clearly defined. |
