| A | B |
|---|
| includes dependability and positive motivation | responsibility |
| means you understand both your stregnths and your weaknesses as an individual. | Self-awareness |
| To try to see things from another's point of view and to gain an understanding of that person's situation | empathy |
| being courteous an dressing appropriately are examples of | proper workplace etiquette |
| used to describe action taken when parties cannot agree what the solution should be to a conflict | arbitration |
| Define the problem | Step 1 |
| suggest a solution | Step 2 |
| evaluates the solution | step 3 |
| compromise/think creatively | step 4 |
| seek mediation/seek arbitration | step 5 |
| A problem-solving strategy for settling disputes and finding solutions that will allow each side to save face and create the least amount of ill feeling | conflict resolution |
| The ability to say and do things in a respectful way | tact |
| In order to improve upon your personality traits you should | focus on one trait at a time |
| important when completing a task | taking iniiative |
| When both sides give something up | compromise |
| refer to harassing or discriminating against another employee because of their gender | gender distinctions |
| An oversimplified and distorted belief about a person or group | stereotype |
| A good way to prepare yourself for conflict in the workplace | practice on friend conflicts |
| Refers to non-verbal communication such as facial expressions | body lanuage |
