| A | B |
|---|
| Brainstorming | a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| Criticism | Pointing out faults or shortcomings |
| Customer | someone who pays for goods or services |
| Customer Relations AKA customer service | refers to the way a business communicates and interacts with the public to gain and retain customers. |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Enunciate | speak or state clearly |
| Non-Verbal | not involving or using words or speech (Ex. Hand motions, facial expressions, posture) |
| Objective | when something is based on facts not personal feelings, fictional matter, or interpretation |
| Professional | exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Verbal | communication in the form of words |
| Target audience | a particular group at which a film, book, advertising campaign, etc., is aimed. |
| Chronological | starting with the earliest and following the order in which they occurred. |
| Deductive | based on reason and logical analysis of available facts. |
| Inductive | characterized by the inference of general laws from particular instances. |
| Table | a set of facts or figures systematically displayed, especially in columns |
| Bar/Column graphs | a diagram in which the numerical values of variables are represented by the height or length of lines or rectangles of equal width. |
| Line graphs | diagram of data in which specific values are plotted as dots and connected using lines. |
| Pie charts | a graph in which a circle is divided into sectors that each represent a portion of the whole. |
| Memoranda | an informal message, especially one sent between two or more employees of the same company, concerning company business |
| Reports | an account given of a particular matter after thorough investigation or consideration by an appointed person or body. |
| Agenda | a list of items to be discussed at a meeting. |
| Balance Sheets | a statement of the assets, liabilities, and capital of a business or other organization at a particular point in time, detailing the balance of income and expenditure over the preceding period. |
| Jargon | special words or expressions that are used by a particular profession or group and are difficult for others to understand. |
| Format | the way in which something is arranged or set out. |
| Concise | brief but comprehensive. |
| Subject line | the introduction that identifies the emails intent. |
| Carbon copy (CC) | In an email, to send the message to additional recipients beyond the primary recipient. |
| Blind carbon copy (BCC) | The primary and secondary recipients cannot see the BCC recipients. |
| Feedback | information about reactions to a product, a person's performance of a task. It is used as a basis for improvement. |
