| A | B |
|---|
| Character Traits | responsible, honest, loyal, fairness, respect, and citizenship |
| Beliefs | Convictions individuals hold, sometimes without proof or evidence |
| Habit | Something you do repeatedly. |
| Active Listening | Listening with purpose and asking feedback questions for clarification. |
| Communication Barriers | Anything that interferes with effective communication. EX. Noise, tone, accent, language, distractions. |
| Character | Your true self. What you do when no one is watching. |
| Mixed messages | A set of statements that seem to say first one thing and then a different or opposite thing. |
| Jargon | Special words or expressions that are used by a particular profession or group and are difficult for other to understand. |
| Criteria | A defining characteristic. |
| Prejudice | A partiality that prevents fair consideration of an issue or situation. |
| Procrastinate | Waiting until the last minute to do something. |
| Rapport | A relationship of mutual understanding or trust and agreement between people |
| Receiver | Person receiving the message in verbal communication |
| Resources | People, places, or things you can use to reach your goals |
| Sender | Person sending the message in verbal communication |
| Values | Ideas one regards highly. |
| Values Clarification: | The process that allows individuals to become fully conscious of their values so they can be more self-directed and effective in achieving optimal wellbeing. |
| Cultural Heredity | Made up of learned behaviors, beliefs, and languages that are passed from generation to generation. |
| Standards | Accepted levels of achievement. |
| Intellectual (cognitive) growth | Developing the ability to reason and form complex thought patterns. |
| Adaptability | Creating a new plan if the original one does not work. |
| Conflict Management: | There is conflict in all relationships resolution is the willingness to resolve the conflict. |
| Leadership | A quality that involves organizing, guiding, and taking responsibility for a team. |
| Open-Mindedness | The ability to think outside the box and be innovative |
| Work Group | Interact after individual information is shared and decisions are made within the area of responsibility. No joint effort required for result of project. |
| Work Team | A collaborative effort of individual inputs for a positive outcome. |
| Innovation | Improving upon or making a significant contribution to an existing product, process or service. |
| Mediation | A third person is called to help reconcile differences between conflicting parties. |
| Risk taker | Individual who does things differently than other people |
| Social loafing | The phenomenon of people exerting less effort to achieve a goal when they work in a group than when they work alone. |
| Conflict Resolution Process:First and last step | State the problem.Evaluate the results |
| Emotional growth | Development in the range of feelings and the ability to express these feelings. |
| Team member | A person who works with other members of the group to help achieve a common goal. |
